Cancellation Policy

At Gumnut Homestays, we understand that travel plans can change. To ensure fairness and clarity for both our guests and our hosts, the following cancellation terms apply:

1. Standard Cancellation Terms

• Full Refund:
  Guests who cancel their booking at least 14 days before check-in will receive a full refund of the total booking amount less 4% card fee.

• Partial Refund:
  Guests who cancel between 7 and 14 days before check-in will receive a 50% refund of the total booking amount less 4% card fee.

• No Refund:
  Cancellations made less than 7 days before check-in are non-refundable.

2. No-Show Policy

If a guest does not check in on the scheduled arrival date without prior notice, the booking will be considered a no-show, and no refund will be issued.

3. Early Departure

Once checked in, guests who choose to depart earlier than their scheduled check-out date will not be entitled to a refund for unused nights.

4. Force Majeure / Unforeseen Circumstances

In the event of government travel restrictions, natural disasters, pandemics, or other circumstances beyond either party’s control, Gumnut Homestays will offer:

• A full refund, or
• A credit voucher valid for a future stay (subject to availability).

We will always communicate and work with you to find the best possible solution.

5. Modifying a Booking

Booking modifications — such as changing travel dates — may be permitted depending on availability. Any rate differences will apply, and the change must be made at least 7 days before check-in.

6. How to Cancel

Cancellations must be made in writing via email to info@gumnuthomestays.com, quoting your booking reference number.
Cancellation confirmation will be sent once your request has been processed.